- Our Terms
These are the terms and conditions on which we supply products to you and by placing an order with us you agree to be bound by them.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if you are an individual and are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
If you are a business customer this is our entire agreement with you. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
- Information about us and how to contact us
Gris Paints Limited is a company registered in England and Wales. Our company registration number is 11392400 and our registered office is at Suite 5, 39-41 Chase Side, London N14 5BP. Our registered VAT number is 296 6495 38.
You can contact us by telephoning 0203 951 0559 or by writing to us at firstname.lastname@example.org or at Suite 5, 39-41 Chase Side, London N14 5BP.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words “writing” or “written” in these terms, this includes emails.
- Our contract with you
All orders are placed through our website and it is your responsibility to check that the information you have provided and the products you are ordering are correct. We will not be responsible for any inaccuracies in the order placed by you.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. You must ensure that the details are correct and accurate and inform us immediately if there are any errors.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
- Our products
Products may vary slightly from their pictures. The images and descriptions on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
We strongly recommend that you purchase a sample of the product to verify the colour before placing a full order with us.
We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor improvements. These changes will not affect your use of the product.
- Your rights to make changes
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Information about our deliveries and costs can be found on the Delivery & Returns page.
We are not responsible for delays in supplying the products which are outside our control. If our supply of the products is delayed, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at the specified address to take delivery of the products, our nominated delivery service will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If, after a failed delivery, you do not re-arrange delivery or collection t we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
You own a product once we have received payment in full. A product will be your responsibility from the time we deliver the product to the address you gave us.
We may need certain information from you so that we can supply the products to you, for example your address and contact telephone number, and this will have been stated in the order form on our website. If you do not give us this information or if you give us incomplete or incorrect information, we will be unable to supply the product to you. We will not be responsible for supplying the products late if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
- Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on whether there is anything wrong with the product, how we are performing, when you decide to end the contract and whether you are a consumer or business customer.
If a product is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back).
If you are ending a contract because we have told you of an upcoming change to the product or these terms which you do not agree to, we have told you above an error in the price or description of the product you have ordered and you do not wish to proceed, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation.
If you are a consumer, you have a legal right to change your mind within 14 days of receiving the product and receive a refund, but this may be subject to deductions and you will have to pay the costs of return of any goods. These rights are contained under the Consumer Contracts Regulations 2013.
Your right as a consumer to change your mind does not apply in respect of:
a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and
b) any products which become mixed inseparably with other items after their delivery.
Even if we are not at fault and you are not a consumer who has a right to change their mind, you can still end the contract before the product is delivered and paid for, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of you ending the contract.
- How to end the contract with us
To end the contract with us, please let us know by contacting us in writing before the end of the 14 day period following receipt of the products using the details set out section 1 of these terms.
If you wish to exercise your legal rights to reject products or to end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us within 14 days of telling us you wish to end the contract. You must either post them back to us at Santok Building, Deer Park Way, Telford TF2 7NA or allow us to collect them from you, in which case please contact us to arrange collection.
We will pay the costs of return if the products are faulty or misdescribed, if you are ending the contract because we have told you of an upcoming change to the product or these terms which you do not agree to, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return. The costs of collection will be the same as our charges for standard delivery, see [LINK TO CHARGES], unless free delivery is offered in which case we shall be entitled to charge a reasonable sum for the costs of collection.
If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment.
Our products contain no preservatives and once opened, their shelf life is diminished by 50%. Any products opened prior to return will be subject to a 50% reduction in the price to be refunded.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible. If we have not offered to collect the products, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
- If there is a problem with the product
If you have any questions or complaints about the product, please contact us.
- Your rights in respect of defective products
If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call
03454 04 05 06
If you are a business customer we warrant that on delivery, any products which are goods shall:
a) conform with their description and any relevant specification;
b) be free from material defects;
c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
d) be fit for any purpose held out by us.
If you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out above, we are given a reasonable opportunity of examining such product and you return such product to us at our cost, we shall, at our option, replace the product or refund the price of the product in full, subject to deductions as detailed above.
We will not be liable for a product’s failure to comply with the warranty if the defect arises because you failed to follow our written instructions as to the storage, use or maintenance of the product or (if there are none) good trade practice, or as a result of negligence or abnormal working conditions.
Except as provided in this section 9 we shall have no liability to you in respect of a product’s failure to comply with the warranty set out above.
- Price and payment
The price of the product (which includes VAT at the applicable rate at the time of purchase) and our delivery charges will be the prices indicated on the order pages when you placed your order.
We accept payment with Visa, Mastercard and American Express. You must pay for the products in full on placing your order and before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
- Our responsibility for loss or damage suffered by you
If you are a customer and we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure to comply or to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to the products.
If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out below for business customers.
If you are a business customer, nothing in these terms shall limit or exclude our liability for:
a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
b) fraud or fraudulent misrepresentation;
c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or
d) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Except to the extent expressly stated above all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are excluded.
We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us and our total liability to you for all other losses arising under or in connection with any contract between us, shall be limited to the total of the sums paid by you for products under such contract.
- How we may use your personal information
- Other important terms
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
This contract is between you and us and any changes to it shall only be effective if agreed in writing by you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law. If you are a consumer you can bring legal proceedings in respect of the products in the English courts, or if you live in Scotland or Northern Ireland you can bring legal proceedings in respect of the products in either the Scottish or Northern Irish or the English courts as applicable.
If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.